Privacy Policy
Read how Alrahwan Golden uses customer and shipment information, handles cookies, shares data with service partners and responds to privacy requests.
Protecting Customer Data
Privacy Policy
This page explains how Alrahwan Golden handles customer data when you request quotations, track shipments, contact support or use international shipping services through the website.
Our Commitment to Privacy
At Alrahwan Golden, we recognise that shipping data is more than ordinary information. It may include customer names, contact numbers, collection and delivery addresses, shipment descriptions, documents and order details. We are committed to handling this data responsibly and using it only to provide services, improve the customer experience and follow up on requests.
By using the website or submitting your data through contact, quotation or shipment-tracking forms, you agree to the provisions set out in this policy.
Order Information
We use order information to prepare a quotation, identify the required service and coordinate collection and delivery.
Contact Information
We use your telephone number or email address to answer enquiries and follow up on shipment status.
Tracking Information
We may use the order number or shipment details to explain the current transport stage or processing status.
Service Improvement
We may analyse how the website is used to improve forms, page speed and the user experience.
What Data May We Collect?
| Data Type | Examples | Purpose |
|---|---|---|
| Identity and contact details | Name, telephone number and email address | Responding to requests and contacting the customer |
| Shipment information | Weight, volume, contents, origin country and destination country | Identifying the shipping method and estimated cost |
| Addresses | Collection city, delivery city and recipient details | Coordinating collection, delivery and follow-up |
| Technical information | Browser type, device and pages visited | Improving performance and the user experience |
How Do We Use Your Data?
Information submitted by customers is used only in connection with the service. We do not use it for purposes unrelated to shipping, support or improving the website experience.
- Preparing international shipping quotations.
- Answering enquiries received through the website, telephone or contact forms.
- Following up on shipping and tracking requests and updating order status.
- Coordinating collection, packing and customs clearance services when required.
- Improving website content, services and request forms to serve customers better.
Data Protection
We take appropriate organisational and technical measures to reduce the risks of unauthorised access to or misuse of customer data.
No Sale or Trading of Data
We do not sell, rent or commercially share customer data with external marketing organisations.
Limited Sharing Where Necessary
Some information may be shared with service partners only when needed, such as for transport, customs clearance or delivery.
Cookies and Analytics
The website may use cookies or traffic analytics tools to improve browsing, identify frequently used pages and understand how visitors interact with forms and content.
You can disable cookies in your browser settings, although this may affect some website functions or your experience.
Your Rights Regarding Your Data
Request a Correction
You can ask us to correct inaccurate information in a shipping or contact request.
Request Deletion
You can request the deletion of unnecessary data unless it is subject to operational or legal obligations.
Request an Explanation
You can ask why particular information is being used in connection with the service.
Update Contact Details
You can update your telephone number, email address or recipient details to help prevent delivery errors.
When Do We Share Data with Third Parties?
We may share the minimum necessary information with parties supporting service delivery, such as carriers, customs clearance agents, collection and delivery teams, hosting providers or analytics providers. This is limited to what is necessary to provide the service or operate the website.
Data is not shared for selling lists, external marketing or commercial uses unrelated to Alrahwan Golden services.
Important Notice About Shipping Data
Please do not send sensitive documents, financial information, identity document images or official papers unless the service team specifically requests them as part of shipping or clearance procedures. Please also verify the recipient’s details and destination address before confirming an order.
How Long Do We Keep Data?
We retain order information for the period needed to follow up on the service, handle enquiries, improve procedures or meet operational or legal requirements relating to shipping, invoices or proof of service.
When information is no longer needed, its use is reduced, or it is deleted or archived appropriately, depending on its nature and the purpose of retaining it.
Privacy Policy FAQs
Do you sell customer data?
No. We do not sell customer data or share it with external marketing organisations.
Why do you ask for shipment information?
We need it to identify the appropriate shipping method, estimate the cost, understand requirements and coordinate the service.
Can order details be changed after submission?
Yes. You can request changes to contact or shipment details before the final procedures are approved or work begins.
Is tracking information secure?
Tracking information is used only to check shipment status. We recommend that you do not share the order number with anyone unconnected to the shipment.
Have a Question About Your Data Privacy?
Contact the Alrahwan Golden team to ask about this privacy policy, update your order details or find out how your data is used within our shipping services.
Request a quotation for your shipment
Share the collection city, destination and cargo details to discuss suitable transport and pricing.